AirSewa is an initiative of the Ministry to offer people a convenient and hassle-free air travel experience. It will be operated through an interactive web portal as well as through a mobile app for both android and iOS platforms. The portal will include a mechanism for grievance redressal, backoffice operations for grievance handling, flight status/schedule information, airport Information and FAQs.
AirSewa, passengers will be able to register their grievances through the mobile app or a web portal. The users will have the facility to upload voice or video along with an elaborate description of their issues. They will be given a unique reference number for each of their reported grievances which would also be communicated through an email as well as an SMS. The Users can track the status and response to these grievances through the mobile application as well as the web application based on the reference number provided. Once the grievance is closed the user has an option to provide his feedback and rate the overall experience and satisfaction.
Users will have an option to check the flight status and schedule between any of airports. Flights can be searched on the basis of flight number or for all flights to a particular airport. Airport Information will display basic weather information and connecting flight details from the airport. Airport information will include basic details and contact information regarding airport services like wheel Chair, transport/parking, rest and relax, Wifi services etc.